FAQ

Some common FAQs

What if I forgot my password?

If you forgot your password, please go to My Account to reset password via a secure, encrypted connection.

How do I change my password?

Under your Account Settings, click “edit your password”. You will be prompted to enter a new password.

What payment methods does JF Publishing accept?

We accept Visa, MasterCard and American Express; You can pay via PayPal.

What if I have a question about my order?

Please drop us a line at contact@jfpublishing.com. We are here to answer your questions about existing orders, shipping, and returns Monday through Friday, between 9:00 a.m. and 6:00 p.m. EST+8.

Does JF Publishing ship overseas?

Yes. All shipments are either from Malaysia or Hong Kong. International shipping rates vary by country. Please indicate when you make your order whether you wish to have normal mail delivery of courier service. To see the shipping cost for your order, place items in your bag and begin the checkout process: add your billing and shipping information and continue to the next step to view your shipping cost.

All applicable customs fees, taxes, and duties are the sole responsibility of the customer and will be assessed at the point of delivery. We are required by law to list directly on the package the full retail value of items ordered and contained therein. We cannot mark any package as a gift to avoid customs and duties fees. For more information on customs fees and procedures, please contact your local customs office.

My Question isn’t FA enough to have made this list. How do I get an answer?

Please contact us at contact@jfpublishing.com